REPUTATION MANAGEMENT
CX INSIGHTS

Online reputation management has emerged as a strategic, competitive advantage.

The simple truth is consumers and business buyers alike will head online to read what others say about your business. The good news is that 85% of consumers treat online reviews equally to personal recommendations. Even in B2B, 93% of buyers say online reviews influence their purchasing. On the flip side, only 13% of buyers will consider using a business with 1 or 2-star rating averages. 

Businesses must proactively focus on building online reputation. The number of positive reviews must be high to create business resilience against negative or malicious feedback. The average score must also be high to maximise your opportunity for sales conversion. If your business is weak in either scenario, speak with us.

Digital Koalas offers a fully-managed customer experience service. We will proactively build and manage genuine reviews across most major platforms including Google, Trust Pilot, Product Review, Word of Mouth plus others. We have developed a fully-transparent, legally-compliant reputation management service to insulate your brand from negative feedback and to support your sales function. 

LEARN MORE: See the statistics, download our pack or get in touch.

HOW WE
CAN HELP

  • Online review building and management.
  • Online review removal.
  • Customer experience feedback.
  • Lead generation.

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